ERPST enhances EIC's efficiency with UNIT4 ERP and Fadata integration

ERP Software Technologies (ERPST) is supporting Ethiopian Insurance Corporation (EIC) with a comprehensive upgrade of its enterprise systems. The project integrates UNIT4 ERP with Fadata insurance solutions, improving operational efficiency, policy administration, claims management, and customer service. This initiative ensures EIC remains competitive and operationally robust in Ethiopia's evolving insurance sector.

Key Deliverables

ERP Enhancement

Complete upgrade of ERP infrastructure, UNIT4-based financial, operational, and workflow management, plus improved reporting and analytics

Insurance Solution Upgrade

Fadata platform deployment covering policy management, claims automation, and CRM integration

System Integration

Seamless data synchronisation across ERP and insurance platforms, with enhanced security and scalable architecture

User Training and Knowledge Transfer

End-user training, documentation, and local capacity development to support sustainable adoption

Technical Approach and Innovation

ERP Implementation

The upgrade included advanced financial management, HR and payroll systems, project and resource planning, and analytics tools to streamline operations across departments.

Insurance Platform Deployment

The Fadata system automated the policy lifecycle, claims processing, underwriting, and risk assessment, integrating regulatory compliance and reporting tools.

Integration Architecture

Real-time data synchronisation ensured consistent information across platforms. The unified interface, advanced security, disaster recovery, and continuity planning provided operational reliability.

Phased Upgrade Strategy

The implementation followed a staged rollout to minimise operational disruption, with rigorous testing, quality assurance, and extensive user training.

Capacity Building and Knowledge Transfer

Training programmes, documentation, and ongoing technical support strengthened local expertise, ensuring sustainable system adoption and operational efficiency.

Project Summary

Client:
Ethiopian Insurance Corporation (EIC)

Location:
Addis Ababa, Ethiopia

Solution Provider:
ERP Software Technologies (ERPST)

Sector:
Insurance and Financial Services

Project Type:
Enterprise System Upgrade

Focus:
Operational efficiency, customer service enhancement, competitive advantage

Outcome

Operational Efficiency:
Streamlined workflows, automated processes, and improved data accuracy across finance, HR, and insurance operations

Customer Service:
Faster policy processing, improved claims handling, and multi-channel engagement capabilities

Financial Management:
Enhanced revenue collection, improved financial planning, and accurate reporting

Capacity Building:
Over 1,000 end users trained, with local support teams capable of sustaining operations

Strategic Advantage:
Scalable platform enabling future growth, faster product deployment, improved risk management, and stronger customer relationships

Ethiopian Insurance Corporation - Enterprise System Upgrade