A strategic upgrade to electrical infrastructure for expanded mining operations

The City of Johannesburg (CoJ), South Africa's largest city, partnered with Omnitell Tech, a subsidiary of White Pearl Technology Group, to drive digital transformation across municipal operations. This initiative aimed to enhance revenue collection, improve customer engagement, and optimise asset management through a series of innovative digital solutions. The project positions CoJ as a leader in smart city development in Africa.

Key Deliverables

OmniGuard AI Deployment for fraud detection and revenue protection

OmniServe Platform for multi-channel digital citizen engagement

OmniField & OmniMobile for intelligent field operations management

Advanced IoT sensor integration for smart infrastructure monitoring

AI/ML integration for predictive analytics and automation

Solution Implementation

Phase 1: Revenue Protection

OmniGuard AI Deployment

Advanced fraud detection through pattern recognition and real-time transaction monitoring

Automated alert system for suspicious activities, improving fraud prevention

Comprehensive recovery tracking and performance analytics for improved decision-making

Phase 2: Digital Engagement

OmniServe Platform

Integration of WhatsApp Business for real-time citizen engagement

AI-powered responses for common queries, enabling 24/7 support

Digital payment solutions for seamless transactions and processing

Phase 3: Field Operations

OmniField & OmniMobile

Optimised dispatch and resource allocation for field teams using GPS and analytics

Digital work orders with real-time updates and performance monitoring

Route optimisation to improve field team efficiency and reduce operational costs

Key Success Metrics

Financial Impact:

25%
increase in revenue collection across municipal services

40%
reduction in operational costs through automation

35%
improvement in debt recovery rates

200%
+ ROI within the implementation period

Operational Efficiency:

60%
of processes automated, reducing manual intervention

99.9%
system availability ensuring continuous operations

45%
improvement in productivity across departments

Customer Experience Enhancement:

92%
customer satisfaction from improved service delivery

85%
digital adoption of new engagement channels

60%
faster query resolution times

50%
reduction in complaints and service issues

Project Summary

Client:
City of Johannesburg (CoJ)

Solution Provider:
Omnitell Tech (White Pearl Technology Group)

Location:
Johannesburg, South Africa

Sector:
Municipal Government - Digital Transformation

Status:
Ongoing Implementation

Focus:
Revenue enhancement, service delivery optimisation

Outcome

The project provided reliable and modern electrical infrastructure to support the growing mining operations at Exxaro's Grootegeluk Coal Mine. HVAC systems, fire protection, and distribution facilities now enable enhanced operational capabilities and future-proofed infrastructure for long-term mine expansion.

City of Johannesburg Digital Transformation - Omnitell Tech Solutions Implementation