EEPCO modernises operations with ERP for efficiency and scalability

ERPST Ethiopia, in partnership with Agresso AB, implemented Agresso Business World for the Ethiopian Electric Power Corporation (EEPCO). The initiative modernised operations across finance, HR, and customer billing, creating a scalable, integrated ERP platform that supports over 1,000 users and enhances service delivery across Ethiopia's national power network.

Key Deliverables

Deployment of complete technology infrastructure, including enterprise-grade hardware and network systems

Implementation of Agresso Business World ERP, covering finance, HR, payroll, and analytics

Deployment of advanced customer billing systems with automated meter reading, payment processing, and account management

User training and knowledge transfer, including role-based programmes and train-the-trainer initiatives

Integration with existing enterprise systems and scalable architecture for future growth

Solution Implementation

Phase I - Foundation Deployment

The initial phase focused on establishing a robust technology infrastructure, configuring the ERP system for core operations, and deploying the customer billing system to support critical business functions. Core users received training to ensure effective adoption and utilisation.

Phase II - Expansion and Enhancement

This phase scaled the system to support 500 enterprise users, enhancing ERP capabilities and extending the billing system to additional customer segments. Functional improvements across business units strengthened operational efficiency and service delivery.

Automation and Integration

Streamlined workflows, reduced manual intervention, and real-time data synchronisation across departments.

Advanced Analytics

Predictive reporting and operational insights to support informed decision-making.

Security and Compliance

Redundant network architecture, access controls, and disaster recovery measures ensuring continuous operations.

Technical Specifications

Agresso Business World Platform

The ERP platform provides comprehensive financial management and control systems, advanced project and resource management, integrated human resources and payroll management, and robust business intelligence and reporting tools to support operational efficiency.

Billing System Capabilities

The customer billing system manages large-scale accounts, automates billing cycles, integrates multiple payment channels, and supports revenue tracking and financial reconciliation across all service areas.

Infrastructure Components

Enterprise-grade hardware ensures high availability, supported by redundant network architecture for uninterrupted operations. Disaster recovery and business continuity systems maintain operational resilience, complemented by advanced security and access control frameworks.

Training and Knowledge Transfer

Comprehensive User Education

Over 1,000 end users received training on accounting and billing systems. Role-based programmes ensured relevant skills acquisition, supported by hands-on workshops and ongoing learning initiatives.

Capacity Building

Local expertise was developed through train-the-trainer programmes, creation of documentation and user manuals, and enhancement of the technical support team to sustain platform operations.

Operational Impact

Enhanced Efficiency

Business processes were streamlined across all operational areas. Resource utilisation and planning improved, workflows were automated to reduce manual intervention, and data accuracy and consistency increased across systems.

Customer Service Improvement

The system enabled faster billing cycles, improved payment processing, and enhanced query resolution. Multiple service channels became available, providing greater convenience to customers.

Financial Management

Revenue collection and financial control improved significantly. Budgeting and planning capabilities were enhanced, reconciliation processes automated, and operational oversight strengthened for better cost management.

Project Success Factors

The collaboration between ERPST Ethiopia and Agresso AB combined local market knowledge with international best practices, technical expertise, ongoing support, and strategic guidance for future development. The project also was completed on schedule despite its scale. Effective project management, risk mitigation, quality assurance, and stakeholder engagement ensured successful delivery.

Long-term Value

Sustainable Operations

The platform supports long-term operational needs, with comprehensive user adoption, ongoing support, and continuous improvement.

Future Development

The scalable architecture accommodates future business growth, integrates additional systems, enhances analytics and business intelligence, and provides a foundation for continued digital transformation initiatives.

Project Summary

Client:
Ethiopian Electric Power Corporation (EEPCO)

Solution Provider:
ERPST Ethiopia in partnership with Agresso AB

Location:
Addis Ababa, Ethiopia

Sector:
Energy and Utilities

Project Type:
Comprehensive Enterprise Resource Planning Deployment

Focus:
Operational efficiency, customer service enhancement, and digital transformation

Outcome

The implementation improved operational efficiency through automated workflows and accurate data handling. Customer service saw faster billing and better account management across multiple channels. Financial processes were strengthened with enhanced revenue collection and planning. Over 1,000 users were trained, building local support capacity. The platform now enables scalable growth, system integration, and advanced analytics for continued digital transformation.

Ethiopian Electric Power Corporation - Enterprise ERP Implementation