Case Study
Comprehensive HR Digital Transformation for Operational Excellence
OTT Middle East delivered a comprehensive SAP SuccessFactors implementation for KAPSARC, transforming the organisation's human capital management capabilities through an integrated digital platform. This strategic initiative modernised HR processes across performance management, recruitment, onboarding, and learning management for the prestigious research institution. The implementation represents a significant advancement in KAPSARC's operational capabilities, positioning the organisation with world-class HR technology infrastructure supporting its critical role in energy research and policy development.
A thorough project charter and implementation plan were created, defining milestones and stakeholder engagement. Resource allocation and team structures were established for a seamless transition.
SAP SuccessFactors was tailored to KAPSARC's unique HR needs. System customisation and integration were designed to work with existing workflows, ensuring smooth migration and user adoption.
End-user training programmes were conducted, including train-the-trainer sessions to build internal expertise. Documentation and change management efforts facilitated smooth system adoption.
The system was rolled out across all HR functions, with live data migration and validation ensuring operational readiness. Post-deployment support and performance monitoring ensured a smooth transition.
A two-week support period followed the go-live phase, with ongoing system performance reviews, troubleshooting, and user feedback collection to ensure continuous improvement.
We built the system based on Saudi employment regulations and local practices. Arabic support was included to make the platform usable for everyone who needs it.
Places like KAPSARC don't run like regular companies, so we shaped the system to fit. It tracks researcher performance and supports ongoing learning—because that's how research teams grow.
The upgrade improved recruitment and performance management, helping retain talent, cut manual work, and boost employee experience.
HR processes were automated, leading to better data accuracy, stronger reporting, and higher team productivity.
Talent management was aligned with research goals, helping KAPSARC attract top researchers and support academic performance.
The rollout advanced tech infrastructure and skill-building in the Middle East, reinforcing KAPSARC's leadership in research and energy policy.
Client:
KAPSARC (King Abdullah Petroleum Studies and Research Center)
Solution Provider:
Omnitell Tech Middle East
Location:
Riyadh, Saudi Arabia
Sector:
Research and Energy Policy
Project Type:
HR Digital Transformation and ERP Implementation
Focus:
Human Capital Management and Operational Excellence
Optimised HR Processes:
Improved performance management, recruitment, and onboarding to boost efficiency across teams.
Enhanced Employee Engagement:
Automated workflows improved the user experience, leading to increased employee satisfaction and retention.
Increased Operational Efficiency:
Automation and real-time data enhanced decision-making, improved reporting capabilities, and reduced manual intervention.
Scalable Platform:
The solution is scalable, ensuring that KAPSARC can meet its future HR needs and organisational growth.