Case Study

SIO - Comprehensive SAP S/4HANA Digital Transformation

Modernising business processes and water infrastructure management for operational excellence

SIO's SAP S/4HANA modernizes water management for Vision 2030

SIO (Water and Utilities Services Organisation) partnered with OTT Middle East to implement a complete SAP S/4HANA solution, enhancing water infrastructure management, procurement, and financial operations. This digital transformation aimed to modernise critical processes across Saudi Arabia's water sector, aligning with the nation's Vision 2030 objectives for economic diversification and sustainability.

Key Deliverables

SAP S/4HANA Implementation across finance, procurement, inventory management, and water infrastructure management

SAP S/4HANA Implementation across finance, procurement, inventory management, and water infrastructure management

Real-time mobile operations for field maintenance, including GPS-enabled asset tracking

Real-time mobile operations for field maintenance, including GPS-enabled asset tracking

Digital Asset Management for regulatory compliance, document management, and audit trail automation

Digital Asset Management for regulatory compliance, document management, and audit trail automation

Advanced Analytics Platform for strategic decision-making and operational insights

Advanced Analytics Platform for strategic decision-making and operational insights

Comprehensive integration with SCADA systems, legacy systems, and external platforms

Comprehensive integration with SCADA systems, legacy systems, and external platforms

Solution Architecture

Solution Architecture

Core SAP S/4HANA Enterprise Platform

The SAP S/4HANA Financials module provides real-time financial reporting, accounts payable, and asset management. The Material Management module automates procurement workflows and inventory management, while water infrastructure management supports predictive maintenance for critical water assets, integrated with SCADA systems for real-time monitoring.

Solution Architecture

Digital Asset Management

The platform includes electronic archiving for asset documentation, with automated compliance reporting and a historical data preservation system. This ensures efficient document management and audit trail maintenance for regulatory compliance.

Solution Architecture

Advanced Mobile and Field Operations

The mobile maintenance solution supports field technicians with real-time work orders, GPS-enabled asset tracking, and offline capabilities for seamless operations, regardless of internet connectivity.

White Pearl Tech Group AB

Integration and Technical Infrastructure

Integration and Technical Infrastructure

System Integration Capabilities

System Integration Capabilities

Single Sign-On (SSO): Unified access across SAP S/4HANA modules and legacy systems.

System Integration Capabilities

SCADA Integration: Real-time water infrastructure management through SCADA system connectivity.

System Integration Capabilities

GIS Integration: Geographic Information System (GIS) integration for asset tracking and location-based management.

Integration and Technical Infrastructure

Technical Foundation

Technical Foundation

Cloud-ready architecture: Scalable infrastructure supporting digital transformation and future growth.

Technical Foundation

Advanced security: Ensuring data protection and access control, with disaster recovery and business continuity planning built-in.

Technical Foundation

Bilingual platform: English and Arabic language support.

White Pearl Tech Group AB

Technical Approach and Innovation

Technical Approach and Innovation

SAP S/4HANA Financial Management

The SAP S/4HANA platform was implemented to optimise financial operations, covering general ledger, accounts payable, and asset lifecycle management. Real-time financial reporting and automated reconciliation capabilities streamlined processes, ensuring better visibility and control.

Technical Approach and Innovation

Water Infrastructure Management

The water infrastructure management system integrates predictive maintenance for water lines, enabling real-time asset monitoring and optimising the lifecycle of critical assets. The system's integration with SCADA systems ensures continuous operational control and performance monitoring.

Technical Approach and Innovation

Mobile Operations

A mobile maintenance system provides field technicians with real-time work orders and service updates, enhancing productivity and response times. The system's offline capabilities ensure continuous operation, even in remote areas.

Technical Approach and Innovation

Business Intelligence and Reporting

The system includes advanced analytics for operational monitoring, with real-time dashboards providing decision-makers with actionable insights. The data warehouse enables strategic reporting and trend analysis for resource optimisation and future planning.

Technical Approach and Innovation

Integration Architecture

White Pearl Tech Group AB

Investment Value and Return

Investment Value and Return

Comprehensive Solution Investment

The $777,000 USD investment has delivered a complete enterprise resource planning transformation, with enhanced water infrastructure management and advanced analytics capabilities.

Investment Value and Return

Long-Term Value Creation

Long-Term Value Creation

Operational efficiency improvements reduce administrative costs and enhance resource allocation.

Long-Term Value Creation

Improved decision-making through real-time data and advanced analytics.

Long-Term Value Creation

Increased customer satisfaction by streamlining service requests and improving field operations.

White Pearl Tech Group AB

Future Development and Scalability

Future Development and Scalability

Platform Evolution

Platform Evolution

Continuous SAP enhancements ensure the platform adapts to evolving business needs.

Platform Evolution

Integration expansion to support future systems and technologies.

Platform Evolution

Advanced business intelligence capabilities for deeper predictive analytics.

Future Development and Scalability

Organisational Growth Support

Organisational Growth Support

Scalable architecture accommodates increasing transaction volumes.

Organisational Growth Support

Additional entity support as SIO expands its operations and service delivery areas.

White Pearl Tech Group AB

Long-Term Partnership Value

Long-Term Partnership Value

Ongoing Support Framework

Ongoing Support Framework

36-month support programme ensuring system performance and reliability.

Ongoing Support Framework

Knowledge transfer for internal capability development.

Ongoing Support Framework

Access to specialist expertise for continuous optimisation and platform enhancements.

White Pearl Tech Group AB
White Pearl Tech

Project Summary

Client:
SIO (Water and Utilities Services Organisation)

Solution Provider:
OTT Middle East

Location:
Saudi Arabia

Sector:
Water and Utilities Infrastructure

Project Type:
Complete Digital Transformation

Focus:
Water Infrastructure Management, Procurement Optimisation, and Financial Transformation

White Pearl Tech

Outcome

Operational Efficiency:
Streamlined procurement processes and inventory management, reducing manual workflows and administrative costs

Enhanced Field Operations:
Improved field technician productivity through mobile solutions and real-time work order management

Strategic Decision Support:
Real-time analytics and reporting capabilities enabled better decision-making, improving resource allocation and operational planning

Regulatory Compliance:
Automated reporting for compliance and audit trails, ensuring alignment with local regulations

Scalable Platform:
The solution supports future growth, enabling system expansion and the addition of new modules as needed