OTT Selected to Support City of Johannesburg’s Meter Verification Initiative
Posted: 7 May 2025
We are pleased to announce that Omnitell Tech (OTT) has been appointed by the City of Johannesburg as the official service provider for their comprehensive electricity and water meter verification project launching this month.
City-Wide Initiative to Improve Revenue Generation
The Johannesburg municipality has launched an important verification drive aimed at optimizing billing accuracy and enhancing revenue generation across the city. According to the City of Johannesburg, this initiative will ensure residents receive accurate readings from meters that are correctly matched to their accounts.
The verification project will run throughout May 2025, with our teams covering multiple areas each week according to a structured schedule published by the municipality.
Our Role as Trusted Service Provider
As the appointed service provider, OTT field technicians will be conducting verification work across Johannesburg from 8am to 5pm daily. The City has specifically named Omnitell Tech in their official communication about the initiative, highlighting our partnership in this important revenue optimization project.
The Director for Communications and Stakeholder Engagement for Group Finance at the City of Johannesburg, Kgamanyane Maphologela, emphasized the importance of this project: “The project will also go a long way to ensure that the city responds to customers’ complaints that they receive estimated readings. Full cooperation from our customers will ensure that the project succeeds.”
Schedule and Areas Covered
Our teams will be working across numerous Johannesburg suburbs in a phased approach throughout May:
Week 1 (5-9 May): Dunkeld, Maroelaldal, Melville, Ormonde, Parktown, Emmarentia, Parkview, Parktown North, Melrose, Melrose North
Week 2 (12-16 May): Naturena, Parkhurst, Windsor, Parkview, Robindale, Vorna Valley, Parkwood, Westbury, Greenside
Week 3 (19-23 May): Multiple areas including Linden, Paulshof, Fourways, Linksfield, Houghton Estate, Norwood, Douglasdale, Glenvista, Hyde Park
Week 4 (26-30 May): Glen Vista, Halfway Gardens, Norwood, Westbury, Windsor Glen, Florida, and multiple other areas
Verification and Safety
Residents can be assured that all OTT meter readers will display approved IDs with full names and identification numbers. Our teams will operate in clearly branded vehicles to ensure transparency and security.
The City of Johannesburg has also established verification channels for residents who wish to confirm the authenticity of meter readers. Questions or verification requests can be directed to the city’s call center at 0860 562874 or via WhatsApp at 083 314 9640.
Supporting Municipal Revenue Enhancement
This project aligns perfectly with OTT’s expertise in revenue enhancement and data verification services for municipalities. Our proven methodologies and experienced field teams will help the City of Johannesburg optimize their billing systems and improve revenue collection through accurate metering.
For more information about our municipal services or this specific project, please contact our Municipal Services Division at [email protected].
Source: The Citizen, “Water and electricity meters to be verified in these Johannesburg areas this month,” published 6 May 2025.