What are Customer Portals?
Secure Digital Engagement Platforms
These are secure digital platforms—web and mobile—that give customers direct access to their utility account information. Integrating with smart metering and billing, they provide personalised dashboards, bill forecasts, and conservation tools.
- Smart integration: Real-time usage tracking.
- Dashboards: Interactive displays for monitoring.
- Billing: Instant access to statements & payments.
- Multi-Channel: Responsive web & mobile apps.
- Self-Service: Service requests & updates.
- Conservation: AI-driven saving tips.
Core Capabilities
Real-Time Usage
Interactive displays showing current and historical consumption to identify trends and reduce waste.
Billing & Payment
Instant access to statements, usage-based estimates, and automated payment scheduling options.
Outage Alerts
Timely notifications about planned maintenance, service outages, and high usage warnings.
Self-Service
Submit service requests, track ticket status, and update account details without calling support.
Platform Features
Secure Login
Robust encryption and multi-factor authentication to protect user data and system integrity.
Smart Integration
Live data from AMI systems feeds customer dashboards, alerts, and bill estimation engines.
Customisable UI
Brand-aligned design with configurable dashboards and modular features tailored to utility goals.
Virtual Assistants
Integrated AI chatbots for FAQs, troubleshooting, and seamless service navigation.
Analytics
Track portal usage, customer interactions, and feedback to continuously improve the experience.
Multi-Channel
Fully responsive web portals and native mobile apps ensure accessibility across devices.
Benefits & Experience
Benefits to Utilities
Driving efficiency and trust. Reducing costs while building stronger customer relationships.
Key Advantages:
- Satisfaction: Transparency leads to fewer complaints & higher trust.
- Operational Costs: Self-service reduces call centre burden.
- Revenue: Real-time visibility improves collection rates.
- Payments: Faster payments via online options.
Conservation & Engagement
Partnering for sustainability. Turning customers into active participants in utility efficiency.
Engagement Tools:
- Demand Mgmt: Customers participate in load shifting.
- Comparisons: Benchmarking against similar households.
- AI Tips: Personalised advice to encourage savings.
- Marketing: Targeted communication & loyalty programs.
User Experience Design
Inclusive and accessible. Ensuring every customer can easily manage their utility services.
Design Focus:
- Multilingual: Support for diverse customer bases.
- Inclusive UX: Accessible design for all abilities.
- Responsive: Seamless experience on web and mobile.
- Intuitive: Easy navigation for self-service tasks.
Digital Era & Security
Digital Utility Era
- Target Audience: Residential, commercial & industrial.
- Relationships: Creating lasting digital trust.
- Control: Tools to stay informed & engaged.
- Overhead: Reducing service delivery costs.
Security & Integration
- Data Protection: Robust encryption protocols.
- Authentication: Secure multi-factor login.
- CRM Integration: Unified customer view.
- Scalability: Modular features for growth.
Create a smarter customer experience
Backed by powerful integration capabilities and intuitive design, we help utilities build trust, reduce service overhead, and create lasting digital relationships.