Smart Meter Infrastructure
Advanced Metering Systems That Transform Utility Management and Customer Experience
Revolutionise utility operations with intelligent metering that delivers real-time visibility, demand control, and improved customer service. Our Smart Meter Infrastructure deploys advanced metering systems to monitor usage live, detect faults, support dynamic tariffs, and integrate across utilities—from electricity to water and gas.
What is Smart Meter Infrastructure?
Smart Meter Infrastructure empowers utilities to deploy smart meters with two-way communication, enabling automatic collection, transmission, and analysis of consumption data in real time. These systems replace traditional meters with intelligent devices that power operational optimisation and elevate customer experience—including demand management, dynamic pricing, and data-driven conservation programs.
Key Services We Deliver
Smart Meter Deployment & Installation
Turnkey smart meter deployment and commissioning—including site surveys, installation, networking, and system integration—for water, gas, and electricity.
Advanced Metering Infrastructure (AMI)
Full AMI systems featuring smart meters, secure two-way communications, central data platforms, and analytics tools enabling real-time consumption and event monitoring.
Real-Time Usage Monitoring & Analytics
Live dashboards and analytics that uncover pattern insights, support demand forecasting, and drive demand response and load balancing.
Customer Engagement & Info Systems
Web and mobile portals, in-home interfaces, and conservation tools that offer users transparent, real-time usage data, bill forecasts, and behaviour comparisons.
Utility Operations Optimisation
Automated meter reading, outage detection, load forecasting, and service optimisation integrated with billing and CRM systems.
Meter Data Management & Analytics Platform
Scalable MDM platforms that validate, store, process, and analyse large volumes of meter data, with APIs for seamless system integration, regulatory reporting, and BI insights.
Smart Metering Technologies
Advanced Meter Hardware
Real-time measurement, remote connect/disconnect, tamper detection, and power quality monitoring.
Communication Networks
RF-mesh, cellular, LoRaWAN, or hybrid networks ensure robust, secure data flow.
Meter Data Management (MDM)
Validates, cleanses, processes and integrates smart meter data for accurate billing and operations.
Customer Interfaces
Portals, mobile apps, and in-home displays offering real-time insights and conservation tips.
Grid Operations & AI Intelligence
Active network management and predictive analytics support load balancing, outage avoidance, DER integration and operational resilience.
Supporting Utility Use Cases
Electricity
Smart meters with demand-response, power quality, outage detection, and renewable integration.
Water
Leak detection, usage analytics, and integration with distribution control.
Gas
Real-time usage and safety monitoring with integration into billing and distribution systems.
Multi-Utility
Unified infrastructure supporting cross-utility analytics, billing, and customer experience.
Operational & Customer Advantages
Automation & Cost Reduction
Eliminate manual meter readings—reduce field service overhead, improve accuracy, and lower operational costs.
Improved Accuracy & Revenue Protection
Real-time metering prevents estimations, increases billing accuracy, and helps curb revenue loss due to tampering or theft.
Grid Visibility & Reliability
Continuous monitoring enables proactive maintenance, fault detection, and better planning.
Customer Empowerment & Engagement
Customers receive live consumption insight, billing alerts, and recommendations, driving behaviour change and satisfaction.
Dynamic Pricing & Flexibility
Support tariffs such as time-of-use, prepaid, and net-metering—giving customers control and utilities flexibility.
Grid Integration & Intelligence
Demand Response & Load Forecasting
Enables utilities to respond to real-time loads and predict demand peaks for efficient planning.
Distribution Optimisation
Real-time voltage and reactive power control, DER coordination, and automated network switching.
Renewable & DER Integration
Net-metering, solar/EV connection, and storage management enhance grid stability.
Big Data & Predictive Analytics
Machine learning models for consumption forecasting, anomaly detection, predictive maintenance, and behavioural segmentation.
Security & Privacy Assurance
Cybersecurity
Multi-layer encryption and secure communication protocols protect meter data and grid control.
Data Privacy Compliance
Designed to meet regulatory standards, protect customer identity, and secure data access.
Access Control & Monitoring
Strong role-based authentication and audit trails for meter and network access.
Sustainability & Conservation
Conservation Insights
Enables programs with usage leads and incentive-driven conservation engagement.
Demand Management
Reduces peak load stress, supports environmental goals.
DER Friendly
Supports solar, storage, and EV charging integration for greener grid options.
Environmental Reporting
Usage analytics support sustainability reporting and utility conservation strategies.
Integration & Interoperability
Utility-System Integration
Seamless with billing, CRM, operations, and SCADA systems.
Smart City Overlay
APIs connect with broader urban systems—traffic, environmental sensors, and resource management.
Standards-based Interoperability
Compatible with Open Metering System (OMS), OSGP, and data exchange standards.
Third-Party Ecosystem
Open APIs enable integration with building automation, energy management, and partner systems.
Ready to Modernise Your Grid?
Our team of infrastructure engineers, utility analysts, data scientists, and IoT specialists delivers smart metering systems that elevate operational efficiency, customer satisfaction, and sustainability. Backed by experience in municipal services across South Africa and beyond, we’re your trusted partner for AMI/MDM-based grid optimisation and digital transformation.
Empower your utility with real-time intelligence. Transform customer experience. Optimise your grid.
Part of White Pearl Technology Group – delivering smart meter infrastructure that transforms utility operations through intelligent metering, real-time data, and customer engagement.